Frequently Asked Questions

Agents Only

• How to deep clean tannin build up on the cutter

General Machine Related Questions

• Can I reach anyone if I need customer support?
• Can you provide more information about the motor on the PURE Juicer?
• How long does the o-ring last on the feed housing assembly?
• What is the difference between the different press cloths?
• What if I need or want a longer electrical cord?
• Where is the Pure Juicer made?
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Orders and Ordering

• How will I know when my item(s) have been shipped?
• Will I have to pay sales tax on my order?
• Can I change or cancel my order?

Shipping and International Sales

• Does the extra shipping include taxes and duty?
• Can you lower the declaration when shipping to me?
• Is the manual available in other languages?
• Electricity information by country - good reference

Using the PURE Juicer

• How long can I store juice?
• Are all the food contact parts stainless steel?
• What's the right way to store juice cloths?
• How long do juice cloths last?
• How do I clean the feed tube?
• How much juice do I get? David's Carrot Test
See all 11 articles

Returns, Exchanges and Repairs

• What happens if my PURE Juicer breaks?
• Do you have a return policy?
• How do I return my PURE Juicer?

Privacy and Security

• Will PUREJuicer.com share my personal information with other companies?
• How safe is my order information when I place an order online?
• What is the Pure Juicer Privacy Policy?

Related to Commercial Usage

• Is the PURE Juicer certified for commercial use?